All Love Return and Refund Policy
We want you to love your All Love pieces. If there is an issue with your order, please contact us as soon as possible and we’ll do our best to assist.
1. Defects & Damaged Items
Please inspect your item upon receiving it and notify us of any manufacturing defect within 7 days of receiving your order. For purchases made at our pop-ups, defects must be reported within 7 days of purchase.
A manufacturing defect may include significant issues such as:
- Holes, tears or damaged fabric
- Broken seams or stitching that affects the garment
- Faulty zippers, buttons or other hardware
- Incorrect items sent by All Love
Minor imperfections that do not affect the functionality or wearability of the garment are generally not considered defects. This includes:
- Excess or loose threads that can be safely trimmed
- Minor stitching variations
- Slight colour variations
- Other normal characteristics of garment production
If you notice a loose thread, please do not pull or cut it before contacting us if you are unsure. Send us a photo or video and our team will advise you on the best way to resolve it.
All Love reserves the right to assess each claim and determine whether an issue constitutes a manufacturing defect.
2. Returns & Exchanges
Unless an item is confirmed to have a manufacturing defect or an incorrect item was sent, we do not accept returns or refunds due to change of mind or personal preference.
Items approved for return or exchange must be:
- Unworn and unwashed
- Unaltered
- Free from stains, odours, makeup, pet hair or other signs of use
- Returned in their original condition and packaging where applicable
3. Refunds & Resolutions
Where a manufacturing defect is confirmed, All Love may, at our discretion, offer a:
- Replacement
- Repair or other reasonable remedy
- Refund, where a replacement or other remedy is not possible
Refunds will be made to the original payment method where applicable.
4. Sale & Promotional Items
Items purchased during sales, promotions or clearance are not eligible for return or exchange, unless the item is confirmed to have a manufacturing defect.
5. Pop-Up Purchases
Customers are encouraged to inspect their items before leaving our pop-up. Once an item has been purchased and taken away, our standard defect policy applies. Change-of-mind returns or exchanges are not accepted for pop-up purchases.
6. Purchases from Resellers
For items purchased through an authorised All Love reseller, returns, exchanges and refunds must be handled through the original point of purchase. Please contact the reseller directly for assistance. All Love is unable to process refunds directly for purchases made through resellers.
7. Shipping Costs
If an item is confirmed to have a manufacturing defect or we have sent you the incorrect item, All Love will assist with the reasonable return and replacement shipping costs.
For any return or exchange that is not due to an All Love error or confirmed defect, shipping costs will be borne by the customer.
8. Contact Us
To make a return or defect claim, please email us at customerservice@allove.online with your order number and clear photos or videos of the issue.
Please do not send any items back without receiving confirmation from our team first.
All Love reserves the right to decline claims that fall outside this policy or where there is evidence of misuse, improper care, alteration, normal wear and tear, or fraudulent or repeated claims.
By purchasing from All Love, you acknowledge and agree to the terms of this Return & Refund Policy.